Privacy Policy

Here's what we do with the info you share:

• Process Your Reservations: Obviously, we need your details to book your room, confirm your stay, and handle any modifications you request.
• Provide Services: Whether it's arranging spa appointments, restaurant reservations, airport transportation, or special requests, we use your info to make it happen.
• Communication: We'll send booking confirmations, updates about your stay, and respond to your inquiries. If there's something important about your reservation, we need to be able to reach you.
• Payment Processing: To charge your card and process refunds when necessary. We work with secure payment processors who follow strict security standards.
• Personalization: Remember your preferences for future stays. If you loved that corner room last time, we'll try to accommodate that again.
• Improve Our Services: Analyze feedback and usage patterns to enhance the guest experience. We're always looking to do better.
• Legal Compliance: Meet our legal obligations under Canadian law, including tax requirements and safety regulations.
• Marketing (with permission): If you've opted in, we might send you info about special offers or events. You can unsubscribe anytime - no hard feelings.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. Here's the rundown:

Essential Cookies: These keep the website functioning properly. Without them, things like your booking cart wouldn't work. These are non-negotiable if you want to use our site.

Analytics Cookies: Help us understand how visitors use our website. We use this data to improve navigation and content. These don't identify you personally.

Preference Cookies: Remember your settings like language preferences or room search criteria, so you don't have to re-enter them every time.

Marketing Cookies: Track your browsing to show relevant ads. These are optional - you can disable them through your browser settings or our cookie consent tool.

Most browsers let you control cookies through their settings. Just know that blocking certain cookies might affect how our site works for you.

We're selective about who gets access to your information. Here's the complete list:

• Service Providers: Companies that help us operate - payment processors, booking systems, email services, website hosting. They only get what they need to do their job, and they're contractually obligated to protect your data.
• Third-Party Partners: If you book spa services, dining reservations, or transportation through us, we'll share relevant details with those providers to fulfill your request.
• Legal Authorities: If required by law or legal process, we may disclose information to government authorities, law enforcement, or in connection with legal proceedings.
• Business Transfers: In the unlikely event that Brimora Quinthal is sold or merged with another company, your information would be transferred as part of that transaction.

We do NOT sell your personal information to marketing companies, data brokers, or anyone else looking to spam you. That's just not how we operate.

Security isn't just a buzzword for us - it's taken seriously around here. Here's what we do:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology. That's the little padlock you see in your browser.
• Secure Storage: Your personal information is stored on secure servers with restricted access. We use firewalls and other protective measures to prevent unauthorized access.
• Payment Security: Credit card data is processed through PCI-DSS compliant payment processors. We don't store your full card details on our servers.
• Access Controls: Only authorized staff members who need access to perform their duties can view your information. Everyone signs confidentiality agreements.
• Regular Updates: We keep our systems and software updated to protect against known vulnerabilities.
• Staff Training: Our team receives regular training on data protection and privacy best practices.

That said, no system is 100% foolproof. While we do everything reasonable to protect your data, we can't guarantee absolute security. If we detect a breach that affects your information, we'll notify you promptly as required by Canadian law.

We don't hang onto your information forever - that'd be weird. Here's our retention approach:

• Active Reservations: We keep your booking details for the duration of your stay plus a reasonable period afterward for customer service purposes.
• Past Guest Records: Generally retained for up to 7 years to comply with financial and tax regulations, and to maintain a history for returning guests.
• Marketing Communications: If you've opted in, we'll keep your contact info until you unsubscribe or request deletion.
• Website Analytics: Typically aggregated and anonymized data that doesn't identify you personally, kept indefinitely for business analysis.
• Legal Requirements: Some records must be kept for specific periods under Canadian law - we comply with those requirements.

Once we no longer need your information, we securely delete or anonymize it. If you want us to delete your data sooner, just ask - we'll accommodate that request unless there's a legal reason we need to keep it.

Under Canadian privacy laws (specifically PIPEDA), you've got rights when it comes to your personal information:

• Access: You can request a copy of the personal information we hold about you. Just reach out and we'll provide it (after verifying your identity, of course).
• Correction: If something's wrong or outdated, let us know and we'll fix it promptly.
• Deletion: Want us to erase your data? You can request that, subject to legal obligations that might require us to keep certain records.
• Opt-Out: Unsubscribe from marketing emails anytime by clicking the unsubscribe link or contacting us directly.
• Withdraw Consent: If you've given us permission to use your info for certain purposes, you can withdraw that consent. Note that this might limit our ability to provide some services.
• Object: You can object to certain types of data processing, and we'll consider your request.
• File a Complaint: If you think we've mishandled your data, you can complain to the Office of the Privacy Commissioner of Canada. We'd prefer to resolve issues directly, though.

To exercise any of these rights, contact us at info@brimoraquinthal.info or call (604) 555-0147. We'll respond within 30 days.

Our services aren't directed at children under 13, and we don't knowingly collect personal information from kids in that age group without parental consent.

If you're booking for a family with children, we'll collect their information as part of the reservation, but that's handled through the adult making the booking.

If you're a parent and believe we've inadvertently collected information about your child without your consent, please contact us immediately and we'll delete it.

Our website might include links to third-party sites - local attractions, partner services, that sort of thing. Once you click through to another site, this privacy policy no longer applies.

We're not responsible for the privacy practices of other websites, even if we link to them. We'd recommend checking out their privacy policies before sharing any personal information. Better safe than sorry, right?

We're based in Vancouver, BC, and primarily operate within Canada. However, some of our service providers (like cloud hosting companies or payment processors) might store data on servers located outside Canada.

When your information is transferred internationally, it may be subject to the laws of those countries. We only work with providers who maintain appropriate security standards and comply with applicable data protection regulations.

By using our services, you consent to this transfer of information as necessary to provide you with the services you've requested.

Privacy laws evolve, our services change, and sometimes we need to update this policy to reflect that. When we make significant changes, we'll let you know by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification if you're a registered guest or subscriber
• Displaying a notice on our website homepage for a reasonable period

We'd encourage you to review this policy periodically, especially before making a new reservation. Continued use of our services after changes means you accept the updated policy.

Got questions, concerns, or requests about your privacy or this policy? We're here to help.

Email: info@brimoraquinthal.info
Phone: (604) 555-0147
Mail: Brimora Quinthal Hotel
1285 Robson Street
Vancouver, BC V6E 1C2
Canada

We'll respond to your inquiry as quickly as possible - typically within a few business days. If it's urgent, calling is your best bet.